General FAQS

Who works on my treatment plan?

Our 360dentists ™ develop your treatment plan, and they’re a trademark of 360Imaging. All team members undergo extensive, advanced training at 360Imaging before earning certification with us.

How long does it take to deliver the treatment plan?

We promise the delivery of your treatment plan within 24 hours. Better yet, we usually deliver them in just 2-4 hours.

Can I have a radiology report alone?

Yes! However, if you order a radiology report along with one of our other services (treatment planning or surgical guide) you receive a 40% discount.

Can I send any type of radiograph for evaluation?

Yes!  You can send CBCTs, CT scans, panoramic images, etc. However, for the more accurate radiographic examination, we recommend that you submit a CBCT scan.

Is the area of interest the only thing examined in my radiograph?

Our radiology team’s legal responsibility includes examining the entire submitted radiograph. Enjoy peace-of-mind from their thorough analysis.

What are the required scans?

A full Arch CBCT scan, or at least a quadrant scan, meets the minimum requirement. The image must show at least 6 teeth, and a completed prescription form must be submitted on Courier ™

Can I print surgical guide in-house?

Yes! You can purchase a version of the 360DPS ™ that allows you to do the treatment plan and print in-house. We can also do the treatment planning for you and send you an STL file to print in-house.

Who writes my radiology reports?

Dr. Taraneh Zahedi, associate professor of radiology at UTHSCSA, along with her team of board-certified radiologists.

360 Courier FAQS

What if my 360courier™ is unable to activate?

Please ensure that the time is correct on the pc you’re working on. If the PC time is incorrect (not matching your timezone), Courier is unable to reach our activation servers. Also, activation may not occur if you’re incorrectly entering the license number or your Courier version is outdated.

How do I send a case via 360courier™?

  1. Launch the 360courier™ Application from the desktop or Start menu by double-clicking on the icon.
  2. Click on New Order and select from the available services. Then fill in the online order/prescription form.
  3. Next, provide the Patient Data and select Next. Following the Patient Data, select the implant locations.
  4. Select DICOM and attach the folder that contains the patient’s full DICOM set in it. Select Order Now.

* Please make sure you wait for file upload (Uploading is indicated with a red % indicator. Downloading is shown with a green % indicator).

Do you need an internet connection to use 360dps™ or 360courier™?

Yes, both 360dps (Dental Planning Software) and 360courier require an internet connection to link to our activation servers. A reliable connection also ensures that updates to the implant libraries and software functionalities occur. 360courier also requires a connection to send the virtual RX form and files to 360imaging.

What kind of DICOM files do you need?

We accept DICOM files from any CT manufacturer’s machine. We will need full multi-frame DICOMS (should be 200+ in one folder) from any CBCT machine. Also, we recommend DICOMS slice thickness to be between 0.1 – 0.3 mm maximum.